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 At
Cactus, we are aware that there are thousands of schools around
the world teaching hundreds of languages, and we are determined
to work with as wide a range as possible, on condition that
they are of a suitable quality. We are interested in value
for money for all our clients, although this does not always
mean the lowest possible price at the cheapest available language
centre.
You may occasionally find lower prices elsewhere; however,
we guarantee that all our schools which have the Cactus Language
Quality Stamp have been personally checked by Cactus staff
or affiliates, and have not simply been discovered in a brochure
or on the Internet. This means that we can guarantee the highest
levels of customer service, good value and above all enjoyment.
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12 Stringent Criteria which must be met for our Quality Stamp:
- Location - City, town or resort. Position in city, town
or resort
- School exterior - Quality of building Quality & decoration
of classrooms, offices, cafeterias etc
- Facilities - Refreshment facilities Libraries & self-study
rooms
- Teaching - Qualified, native, experienced teachers, Dynamic
& interactive teaching method
- Affiliation to associations - Accreditation by suitable
national or international association. Membership of provincial
or countrywide association
- Accommodation - Variety of options including host family
(where possible). Accommodation placement & supervising
officer
- Activities - Variety & frequency of cultural and
social activities Teacher involvement
- Multimedia & IT services - Computers & internet
facilities. Learning aids
- Supplier relationship - Rapport with school staff particularly
contact point. Efficiency of correpondence in respect of
clients and possible complaints
- Courses - Variety & frequency of courses. Range of
language levels
- Pastoral care - Care taken in Health & Safety, emergency
situations
Adequate staff-to-student ratios for junior courses
- Client feedback - Based on Cactus Questionnaire. Tendency
of clients to rebook or recommend school
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