Updated 28/10/2020
We completely understand that some of our customers may want to or have to change their travel plans as a result of the current Coronavirus (COVID-19) situation. For this reason, we are giving additional levels of flexibility to our customers when you book between the 22nd June until 15th December 2020 for bookings taking place before 31st December 2020.
If you are unable to attend your course or are unsure about whether you should travel, you have the option of postponing your booking to a later date or receiving a full refund (includes course and accommodation fees). You can request either of these options up to 2 weeks before the start date of your booking.
If your course is cancelled by the school as a result of a government imposed lockdown leading to a temporary closure of the school, you will be entitled to a full refund of your course and accommodation fees. This will be valid until the Friday prior to your course start date.
If a student is unable to attend a language camp or you are unsure about whether your child or teen should travel, you have the option of postponing your booking to a later date or receiving a full refund. You can request either of these options up to 4 weeks before the start date of your booking.
If a language camp is cancelled as a result of a government-imposed lockdown leading to a temporary closure of the camp, you will be entitled to a full refund of your booking fees. This will be valid until the Friday prior to the booking start date.
At Cactus Language, our goal is to support our customers and help you make the best decisions in a challenging situation. As such, we will continue to take advice from Public Health England – and work closely with our customers and partner schools across the world to ensure our customers feel safe and supported.
Please do not hesitate to contact us if you have any further queries or concerns, or call us on 00 44 (0) 1273 830 960.